Returns & Refunds
Returns & Refunds
We want you and your pets to be completely satisfied with your purchase. If you’re not entirely happy, we offer a 30-day return policy. Items must be unused, in their original packaging, and in a resalable condition to qualify for a return.
Damaged or Faulty Items
If your order arrives damaged or faulty, please notify us within 48 hours of delivery. For UK pet owners, please include photos of the damage and your order number so our team can resolve this quickly with a replacement or full refund.
Refunds
Once we receive and inspect your returned item, we will process your refund immediately. Please allow 5-7 working days for the funds to appear in your account, depending on your bank’s processing times.
Customer Support
Need help with a return? Our British pet care team is here to assist. Contact us via our support page for any questions regarding your shipment or refund status. We value your trust and are here for your pets.
Shipping Policy
Order Processing
All orders are processed within 1-2 business days from our UK warehouse. You will receive a notification as soon as your pet essentials are on their way.
Delivery Times
Standard delivery typically takes 3-5 business days. Express shipping is available for urgent needs, arriving within 1-2 business days across mainland UK.
Returns & Refunds
Damaged or Faulty Items
If your order arrives damaged, please contact us immediately. We will arrange a replacement or full refund to ensure your pet gets what they need without delay.
Refunds
Once we receive and inspect your return, we will process your refund back to the original payment method within 5-7 business days of approval.
Customer Support
Have questions about your order? Our dedicated British team is here to help. Contact us via email or chat for expert assistance with your delivery.